SHIPPING

• If the items in your order qualify for 'Free Shipping' (total product cost of $1,999 or more (for Mosaics and Moldings only), your order ships FREE! 
• We ship throughout the United States of America.**
• Estimated Lead Time: 2-3 business days plus shipping.
• LTL Deliveries are only curbside delivery. (No inside home delivery)
• LTL shipping company will contact you before your final delivery.

** Excludes Hawaii & Alaska

 

 CANCELLATIONS

• Our suppliers are going through a long process to prepare your order: picking the material, preparing the order, packing the boxes, creating labels, etc.
• We offer free-of-charge cancellation within 24 hours from the time the order was placed.
• If you decide to cancel the order after 24 hours of placing it, a 25% cancellation fee will be charged.
• There will be no cancellations after the shipment leaves the warehouse.

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RETURNS AND EXCHANGES

• We accept returns for refund 30 calendar days after product delivery.
• Returns and exchanges will only be accepted if the terms and conditions noted below are followed:
•  Items must be in "new, unaltered, and unused condition." Products and packaging must show no signs of wear or damage, and boxes must be in their original shape.
• Return requests must be placed within 30 calendar days of delivery (after 30 days, no returns are allowed).
• All returns must accompany the original sales receipt and an RMA (returns material authorization form). Returns without an RMA will be accepted.
• To obtain an RMA number, contact us at [email protected].
• It must not be a particular order or a custom order.
• Refunds are contingent upon item(s) inspection once we receive it. 
• Items returned to us after 30 days without contacting us with a return request will NOT be refunded. 
• There is a 25 % restocking fee for returned items that are not being exchanged and are not damaged. Again, you must contact us with a Return Request within seven days to return any item to our store.
• We DO NOT accept any partial returns at all. Only full returns will be accepted after other conditions are approved. It should be in its original packed condition.
• Please note that the Shipping Cost is not refundable.
• The customer will return the shipping costs if the seller is not at fault.
• If a product is received damaged or missing, please contact us immediately.
• Customers must inspect all received products for damage within three days of delivery.
• 2-3% of the pieces are broken, which is acceptable. For more than 3%, you must provide photos and proof of broken pieces.
• The claim made after three days of delivery is unacceptable, such as we received it but did not open it, installation still needs to start, etc.
• No claims will be accepted after the product is installed.
• "NO REFUND ON CLEARANCE FINAL SALE ITEMS" https://www.tilemosaicdepotshop.com/collections/clearance